Job Description: Implementation Project Coordinator

POSITION SUMMARY:

Job Title:                 Implementation Project Coordinator

FLSA Status:          Non-Exempt                      

Type:                       Full-time

Department:            Operations

Reports To:             Senior Account Manager/Senior Implementations Manager

The Implementation Project Coordinator (IPC) has the primary responsibility of implementing new scribe coverage within the timeline and quality parameters set forth by ScribeAmerica. The IPC manages daily operations of assigned projects in order to ensure the successful implementation of ScribeAmerica programs while facilitating communication between clients, Ambassadors, field employees, ScribeAmerica leaders, and corporate Project Management Office (PMO). Through quality assurance measures, productive communication, necessary site visits, and interdepartmental coordination, the  IPC will ensure that each program within his or her account is implemented successfully. The IPC may be required to meet with their teams and/or clients in-person periodically. The IPC will also work with the client to optimize ScribeAmerica utilization and workflow and troubleshoot any operational issues, delays, or concerns directly on site. The IPC may be expected to handle several implementations simultaneously.

ESSENTIAL FUNCTIONS:

Duties and Responsibilities

• Under the direction of Senior Account Manager or Senior Implementation Manager, ensure timely and successful implementation  of scribe services according to client needs, objectives, and contract specifications.
• Clearly communicate the progress and/or health of ScribeAmerica implementations to ScribeAmerica and client leadership teams.
• Monitor implementation progress and timeline and report on implementation metrics
• Meet with facility staff to learn departmental flow, implement contract specifics, and ensure physician documentation preferences are adapted and documented appropriately
• Communicate with facility human resources, IT, and other liaisons to coordinate new scribe onboarding and compliance.
• Assist with troubleshooting and problem-solving any operational matters during implementation (e.g. implementation delays)
• Assist leadership team with client-related requests or issues
• Attend ScribeAmerica and/or client meetings as needed or requested
• Operate as managerial support for any employees assigned to the implementation

• Oversee staffing of the implementation,  which may include requisition planning, recruiting, training, development, guidance, counseling, mentoring, and termination of staff.
• Create or obtain training materials as needed  in order to effectively train employees
• Train and manage implementation Ambassadors
• Complete performance evaluations for all Ambassadors and field employees assigned to the project
• Ensure full scheduled shift coverage, adequate staffing, and Chief Scribe selection and training (as applicable) are completed by the end of implementation
• Facilitate entering employees into the scheduling and payroll system, create and publish monthly schedules, and manage timecards for potential errors (i.e. missed punches, tardy and early punches)

• Facilitate communication between Implementation Team, Talent Acquisition team, and client, as needed
• Actively participate in the development of operational strategies and company-wide best practices

Required Education and Experience

• A college degree or 3-4 years equivalent in experience is preferred

• Compliance with all facility, department, and company policies and procedures
• Display exemplary work ethic and professionalism
• High level of independent judgment and decision making
• Demonstrate ability to communicate and interface effectively at all levels of the organization
• Ability to deliver client-focused solutions based on customer needs
• Excellent verbal and written communications skills

• Excellent presentation and teaching skills
• Ability to independently utilize Good Suite, scheduling software, and other technology as needed

• Excellent organizational and project coordination skills
• Ability to successfully manage and motivate people
• Extensive knowledge of the intricacies of EHR documentation and scribe program workflows
• Thorough understanding of medical facility workflow and nuances of medical documentation
• For clinical IPC positions, depending on the site location, an active Basic Life Support (BLS) certificate or other medical credentialing items may be required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk or hear.
• Regularly required to use a keyboard and computer.
• Frequently required to stand, walk, sit, use hands, handle documents, and reach with hands and arms.

CORE COMPETENCIES

• Active Communications (Verbal, Written, Listening Skills)
• Adaptability
• Attention to Detail
• Composure
• Conflict Management
• Customer Orientation
• Productivity
• Professionalism
• Responsiveness
• Team Player

Position Type/Expected Hours of Work

This is a full-time position hours of work and days vary Monday through Sunday depending on the facility contract and hours needed. Core working hours will be based on the eastern time zone.

Travel

Occasional to frequent travel between facilities is expected in this role. Travel will be determined by the needs of the company.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.